Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Redrock PM platform ("Platform"), operated by Redrock Systems Pty Ltd (ABN 53 696 760 433) ("we", "us", "our"). By accessing or using the Platform, you agree to be bound by these Terms.

2. Eligibility

The Platform is designed for use by Australian accounting and professional services firms. You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of your organisation.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials, including any multi-factor authentication devices. You agree to notify us immediately of any unauthorised access to your account.

4. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable Australian law
• Attempt to gain unauthorised access to any part of the Platform or its infrastructure
• Reverse-engineer, decompile, or disassemble any part of the Platform
• Transmit any malicious code, viruses, or harmful data
• Use the Platform to store or process data in breach of the Privacy Act 1988 (Cth)
• Share your account credentials or access tokens with unauthorised persons
• Exceed reasonable usage limits or engage in automated scraping of Platform data

5. Subscription and Fees

Access to the Platform requires an active subscription. Fees are billed in Australian dollars and are inclusive of GST unless otherwise stated. We reserve the right to adjust pricing with 30 days' written notice. Failure to pay may result in suspension or termination of your account.

6. Data Ownership

You retain ownership of all data you upload or create on the Platform ("Your Data"). We do not claim any intellectual property rights over Your Data. We use Your Data solely to provide and improve the Platform in accordance with our Privacy Policy.

7. Intellectual Property

The Platform, including its design, code, features, and documentation, is the intellectual property of Redrock Systems Pty Ltd. Nothing in these Terms grants you any rights to our intellectual property beyond the limited licence to use the Platform as part of your subscription.

8. Disclaimer of Warranties

The Platform is provided "as is" and "as available". To the maximum extent permitted by the Australian Consumer Law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from or relating to your use of the Platform is limited to the amount you paid to us in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

10. Indemnification

You agree to indemnify and hold harmless Redrock Systems Pty Ltd, its directors, officers, and employees from any claims, losses, or damages arising from your use of the Platform or breach of these Terms.

11. Termination

Either party may terminate the subscription with 30 days' written notice. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, you may request an export of Your Data within 30 days, after which we may delete it.

12. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Western Australia.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice on the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at: support@redrocksystems.com.au