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Terms of Service

Last updated: 3 April 2026 (version 2026-07-18). This is a living document — updated as Redrock PM evolves.

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Redrock PM platform ("Platform"), operated by Redrock Systems Pty Ltd (ABN 53 696 760 433) ("we", "us", "our"). By accessing or using the Platform, you agree to be bound by these Terms.

2. Eligibility

The Platform is designed for use by Australian accounting and professional services firms. You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of your organisation.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials, including any multi-factor authentication devices. You agree to notify us immediately of any unauthorised access to your account.

4. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable Australian law
  • Attempt to gain unauthorised access to any part of the Platform or its infrastructure
  • Reverse-engineer, decompile, or disassemble any part of the Platform
  • Transmit any malicious code, viruses, or harmful data
  • Use the Platform to store or process data in breach of the Privacy Act 1988 (Cth)
  • Share your account credentials or access tokens with unauthorised persons
  • Exceed reasonable usage limits or engage in automated scraping of Platform data

5. Subscription and Fees

Access to the Platform requires an active subscription. Fees are billed in Australian dollars and are inclusive of GST unless otherwise stated. We reserve the right to adjust pricing with 30 days' written notice. Failure to pay may result in suspension or termination of your account.

6. Data Ownership

You retain ownership of all data you upload or create on the Platform ("Your Data"), including data relating to your own clients. We do not claim any intellectual property rights over Your Data. We use Your Data solely to provide and improve the Platform in accordance with our Privacy Policy. In respect of personal information contained in Your Data — including your clients' personal and financial information — we act as a data processor: you are the data controller and remain responsible for your own obligations under the Privacy Act 1988 to your clients as the party with the direct relationship to them.

7. Intellectual Property

The Platform, including its design, code, features, and documentation, is the intellectual property of Redrock Systems Pty Ltd. Nothing in these Terms grants you any rights to our intellectual property beyond the limited licence to use the Platform as part of your subscription.

8. Compliance Tool, Not Legal or AML/CTF Advice

Redrock PM is a technology tool designed to assist with practice management and AML/CTF compliance workflows. It does not guarantee regulatory compliance. You remain the responsible entity for your own obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and any AUSTRAC reporting requirements.
  • Nothing on the Platform or in any output it generates constitutes legal, financial, tax, or other professional advice
  • Redrock Systems Pty Ltd is not a legal practitioner, registered tax agent, or AUSTRAC-authorised compliance service
  • You remain fully responsible for your firm's compliance as an AML/CTF reporting entity, including customer due diligence, suspicious matter reporting, and record-keeping obligations
  • You should obtain independent professional advice before relying on Platform outputs for compliance, legal, or regulatory purposes

9. Disclaimer of Warranties

The Platform is provided "as is" and "as available". To the maximum extent permitted by the Australian Consumer Law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from or relating to your use of the Platform is limited to the amount you paid to us in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

11. Australian Consumer Law Guarantees

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to cancel your contract and a refund for the unused portion, plus compensation for other reasonably foreseeable loss. For a failure that is not major, you are entitled to have it remedied within a reasonable time. Nothing in these Terms excludes, restricts, or modifies any guarantee or right under the ACL that cannot lawfully be excluded.

12. Indemnification

You agree to indemnify and hold harmless Redrock Systems Pty Ltd, its directors, officers, and employees from any claims, losses, or damages arising from your use of the Platform or breach of these Terms.

13. Termination

Either party may terminate the subscription with 30 days' written notice. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, you may request an export of Your Data within 30 days, after which we may delete it — except for records we are required to retain by law, including AML/CTF compliance records, which are retained for the minimum period set out in our Privacy Policy.

14. Confidentiality

Each party will keep the other's confidential information confidential and use it only to exercise its rights or perform its obligations under these Terms, except where disclosure is publicly available, independently developed, or required by law.

15. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Western Australia.

16. Force Majeure

Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, government action, pandemic, or failure of third-party infrastructure. If such an event continues beyond 60 days, either party may terminate the affected Services on written notice, subject to payment of accrued fees.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice on the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, contact us at: support@redrocksystems.com.au

19. Security, Uptime, and Data Handling

For our Data Processing Agreement, sub-processor register, data residency commitments, Service Level Agreement, and Acceptable Use Policy — which apply across all RedRock Systems products, including Redrock PM — see the RedRock Systems Trust Center.